tag:status.flexrentalsolutions.com,2005:/historyFlex Rental Solutions Status - Incident History2024-03-27T21:51:38-05:00Flex Rental Solutionstag:status.flexrentalsolutions.com,2005:Incident/182342502023-08-29T12:37:14-05:002023-08-29T12:37:14-05:00QuickBooks Desktop Connectivity Issue<p><small>Aug <var data-var='date'>29</var>, <var data-var='time'>12:37</var> CDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Aug <var data-var='date'>23</var>, <var data-var='time'>10:56</var> CDT</small><br><strong>Monitoring</strong> - There is a widespread issue with QuickBooks Desktop that is currently impacting Flex users as well as QB Desktop users at large. This issue falls outside of our control and is affecting the integration between Flex and QuickBooks Desktop.<br /><br />Current Known Solution:<br />Intuit, the creators of QuickBooks Desktop, has provided a step-by-step guide that outlines the necessary actions to fix the issue. You can find these instructions in the Intuit article here: <br />https://quickbooks.intuit.com/learn-support/en-us/help-article/web-integration/fix-error-quickbooks-application-revoked/L6Y849bKg_US_en_US<br /><br />Please Note: Some QuickBooks users have reported these steps working and some have not. If these steps do not work for you, please follow along with this post for updates: https://quickbooks.intuit.com/learn-support/en-us/do-more-with-quickbooks/web-connector-application-with-revoked-certificate/00/1305940<br /><br />You can also reach out to QuickBooks Support: https://quickbooks.intuit.com/learn-support/en-us<br /><br />We sincerely apologize for any inconvenience this issue may have caused and appreciate your understanding as we work collectively to resolve it.</p>tag:status.flexrentalsolutions.com,2005:Incident/180947352023-08-09T10:15:10-05:002023-08-09T10:15:10-05:00Flex Datacenter Outage North America<p><small>Aug <var data-var='date'> 9</var>, <var data-var='time'>10:15</var> CDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Aug <var data-var='date'> 9</var>, <var data-var='time'>06:57</var> CDT</small><br><strong>Update</strong> - We are continuing to investigate this issue.</p><p><small>Aug <var data-var='date'> 9</var>, <var data-var='time'>06:56</var> CDT</small><br><strong>Investigating</strong> - One of our cloud providers is reporting networking outages in multiple regions.</p>tag:status.flexrentalsolutions.com,2005:Incident/177306132023-06-30T11:48:16-05:002023-06-30T11:48:16-05:00US Cloud Provider Outage<p><small>Jun <var data-var='date'>30</var>, <var data-var='time'>11:48</var> CDT</small><br><strong>Resolved</strong> - This incident has been resolved</p><p><small>Jun <var data-var='date'>30</var>, <var data-var='time'>10:42</var> CDT</small><br><strong>Investigating</strong> - We are investigating an issue that impacts the availability of some AWS EC2 instances in the us-east-2 region.</p>tag:status.flexrentalsolutions.com,2005:Incident/152547272022-12-15T09:12:01-06:002022-12-15T09:12:01-06:00Flex Datacenter Issues North America<p><small>Dec <var data-var='date'>15</var>, <var data-var='time'>09:12</var> CST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Dec <var data-var='date'>15</var>, <var data-var='time'>08:59</var> CST</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Dec <var data-var='date'>15</var>, <var data-var='time'>08:48</var> CST</small><br><strong>Investigating</strong> - There is currently an issue in the datacenter hosting Flex Instances in North America. This is causing degraded performance for a number of our customers. Flex Support is actively investigating the issue and are working to find a resolution.</p>tag:status.flexrentalsolutions.com,2005:Incident/144405802022-12-05T15:33:28-06:002022-12-05T15:33:28-06:00Flex Datacenter Outage North America<p><small>Dec <var data-var='date'> 5</var>, <var data-var='time'>15:33</var> CST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Dec <var data-var='date'> 5</var>, <var data-var='time'>15:32</var> CST</small><br><strong>Investigating</strong> - There is an issue with AWS which is impacting network connectivity.</p>tag:status.flexrentalsolutions.com,2005:Incident/97128382022-04-07T15:24:41-05:002022-04-07T15:24:41-05:00New York Data Center Outage<p><small>Apr <var data-var='date'> 7</var>, <var data-var='time'>15:24</var> CDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Apr <var data-var='date'> 5</var>, <var data-var='time'>07:19</var> CDT</small><br><strong>Investigating</strong> - We are currently investigating an issue at one of our New York data centers.</p>tag:status.flexrentalsolutions.com,2005:Incident/94580612022-03-04T00:37:52-06:002022-03-04T00:37:52-06:00Flex Datacenter Outage North America<p><small>Mar <var data-var='date'> 4</var>, <var data-var='time'>00:37</var> CST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Mar <var data-var='date'> 3</var>, <var data-var='time'>22:03</var> CST</small><br><strong>Investigating</strong> - There is currently a partial outage at a Silicon Valley data center. Flex Support is working with the cloud provider to resolve this issue.</p>tag:status.flexrentalsolutions.com,2005:Incident/92778212022-02-09T14:50:14-06:002022-02-09T14:50:14-06:00Flex Datacenter Issues Asia-Pacific<p><small>Feb <var data-var='date'> 9</var>, <var data-var='time'>14:50</var> CST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Feb <var data-var='date'> 9</var>, <var data-var='time'>14:49</var> CST</small><br><strong>Update</strong> - We are continuing to investigate this issue.</p><p><small>Feb <var data-var='date'> 9</var>, <var data-var='time'>14:17</var> CST</small><br><strong>Investigating</strong> - There is currently an issue in the datacenter hosting Flex Instances in Asia-Pacific. This is causing degraded performance for a number of our customers. Flex Support is actively investigating the issue and are working to find a resolution.</p>tag:status.flexrentalsolutions.com,2005:Incident/92028032022-01-31T10:14:16-06:002022-01-31T10:14:16-06:00Flex Datacenter Issues North America<p><small>Jan <var data-var='date'>31</var>, <var data-var='time'>10:14</var> CST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jan <var data-var='date'>31</var>, <var data-var='time'>07:09</var> CST</small><br><strong>Investigating</strong> - There is currently an issue at several datacenters hosting Flex Instances in North America. This is causing degraded performance for a number of our customers. Flex Support is actively investigating the issue and are working to find a resolution.</p>tag:status.flexrentalsolutions.com,2005:Incident/88973292021-12-20T16:05:58-06:002021-12-20T16:05:58-06:00Sydney Data Center Outage<p><small>Dec <var data-var='date'>20</var>, <var data-var='time'>16:05</var> CST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Dec <var data-var='date'>20</var>, <var data-var='time'>12:38</var> CST</small><br><strong>Investigating</strong> - We are currently investigating a partial outage at one of our Sydney data centers.</p>tag:status.flexrentalsolutions.com,2005:Incident/82187492021-10-13T11:47:21-05:002021-10-13T11:47:21-05:00New York Data Center Outage<p><small>Oct <var data-var='date'>13</var>, <var data-var='time'>11:47</var> CDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Oct <var data-var='date'>13</var>, <var data-var='time'>07:35</var> CDT</small><br><strong>Investigating</strong> - We are currently investigating a networking issue in one of our New York data centers.</p>tag:status.flexrentalsolutions.com,2005:Incident/81692732021-10-06T15:15:25-05:002021-10-06T15:15:25-05:00Multiple Data Center Locations Partial Outage<p><small>Oct <var data-var='date'> 6</var>, <var data-var='time'>15:15</var> CDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Oct <var data-var='date'> 6</var>, <var data-var='time'>14:20</var> CDT</small><br><strong>Investigating</strong> - We are currently investigating a partial outage at multiple data center locations.</p>tag:status.flexrentalsolutions.com,2005:Incident/81656952021-10-06T07:39:49-05:002021-10-06T07:39:49-05:00Dallas Data Center Outage<p><small>Oct <var data-var='date'> 6</var>, <var data-var='time'>07:39</var> CDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Oct <var data-var='date'> 6</var>, <var data-var='time'>06:44</var> CDT</small><br><strong>Investigating</strong> - We are currently investigating a partial outage at one of our Dallas data centers.</p>tag:status.flexrentalsolutions.com,2005:Incident/80467062021-09-21T10:09:54-05:002021-09-21T10:09:54-05:00Dallas Data Center Outage<p><small>Sep <var data-var='date'>21</var>, <var data-var='time'>10:09</var> CDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Sep <var data-var='date'>21</var>, <var data-var='time'>09:22</var> CDT</small><br><strong>Investigating</strong> - We are currently investigating an outage at one of our Dallas data centers.</p>tag:status.flexrentalsolutions.com,2005:Incident/80377892021-09-20T13:10:21-05:002021-09-20T13:10:21-05:00Dallas Data Center Outage<p><small>Sep <var data-var='date'>20</var>, <var data-var='time'>13:10</var> CDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Sep <var data-var='date'>20</var>, <var data-var='time'>12:44</var> CDT</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Sep <var data-var='date'>20</var>, <var data-var='time'>11:34</var> CDT</small><br><strong>Investigating</strong> - We are currently investigating a network outage at one of our Dallas data centers.</p>tag:status.flexrentalsolutions.com,2005:Incident/77586012021-08-13T16:31:13-05:002021-08-13T16:31:13-05:00New York Data Center Outage<p><small>Aug <var data-var='date'>13</var>, <var data-var='time'>16:31</var> CDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Aug <var data-var='date'>13</var>, <var data-var='time'>15:42</var> CDT</small><br><strong>Investigating</strong> - We are currently investigating a partial outage at one of our New York data center locations.</p>tag:status.flexrentalsolutions.com,2005:Incident/74955962021-07-13T13:19:28-05:002021-07-13T13:19:28-05:00Silicon Valley Data Center Outage<p><small>Jul <var data-var='date'>13</var>, <var data-var='time'>13:19</var> CDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jul <var data-var='date'>13</var>, <var data-var='time'>13:02</var> CDT</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Jul <var data-var='date'>13</var>, <var data-var='time'>12:30</var> CDT</small><br><strong>Investigating</strong> - We are currently experiencing a partial outage in one of our Silicon Valley data centers, and are working to restore service as soon as possible.</p>tag:status.flexrentalsolutions.com,2005:Incident/72160002021-06-10T08:05:39-05:002021-06-10T08:05:39-05:00Chicago Data Center Partial Outage<p><small>Jun <var data-var='date'>10</var>, <var data-var='time'>08:05</var> CDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jun <var data-var='date'>10</var>, <var data-var='time'>07:31</var> CDT</small><br><strong>Investigating</strong> - We are experiencing a partial outage at one of our Chicago data centers, we are investigating and trying to restore service as soon as possible.</p>tag:status.flexrentalsolutions.com,2005:Incident/71524422021-06-02T20:03:28-05:002021-06-02T20:03:28-05:00Silicon Valley Data Center Outage<p><small>Jun <var data-var='date'> 2</var>, <var data-var='time'>20:03</var> CDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jun <var data-var='date'> 2</var>, <var data-var='time'>20:02</var> CDT</small><br><strong>Update</strong> - The issue has been resolved. The server is fully operational.</p><p><small>Jun <var data-var='date'> 2</var>, <var data-var='time'>19:53</var> CDT</small><br><strong>Update</strong> - We are continuing to investigate this issue.</p><p><small>Jun <var data-var='date'> 2</var>, <var data-var='time'>19:44</var> CDT</small><br><strong>Investigating</strong> - We have identified an outage at one of our Silicon Valley data centers. We are currently investigating the issue.</p>tag:status.flexrentalsolutions.com,2005:Incident/69749582021-05-11T11:43:33-05:002021-05-11T11:43:33-05:00Chicago Data Center Degraded Network Performanc<p><small>May <var data-var='date'>11</var>, <var data-var='time'>11:43</var> CDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>May <var data-var='date'>11</var>, <var data-var='time'>10:45</var> CDT</small><br><strong>Investigating</strong> - We are currently experiencing degraded network performance at one of our Chicago Data Center locations.</p>tag:status.flexrentalsolutions.com,2005:Incident/69180022021-05-04T15:34:26-05:002021-05-04T15:34:26-05:00Sydney Hosting Provider Emergency Maintenance Outage<p><small>May <var data-var='date'> 4</var>, <var data-var='time'>15:34</var> CDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>May <var data-var='date'> 4</var>, <var data-var='time'>13:12</var> CDT</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>May <var data-var='date'> 4</var>, <var data-var='time'>12:29</var> CDT</small><br><strong>Investigating</strong> - One of our Sydney hosting providers is performing emergency network maintenance. Due to this there is a temporary outage in that region.</p>tag:status.flexrentalsolutions.com,2005:Incident/68649342021-04-28T14:05:24-05:002021-04-28T14:05:24-05:00Chicago Data Center Partial Outage<p><small>Apr <var data-var='date'>28</var>, <var data-var='time'>14:05</var> CDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Apr <var data-var='date'>28</var>, <var data-var='time'>13:32</var> CDT</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Apr <var data-var='date'>28</var>, <var data-var='time'>13:25</var> CDT</small><br><strong>Investigating</strong> - We are experiencing a partial outage at one of our Chicago data centers. We are investigating and working to restore service as soon as possible.</p>tag:status.flexrentalsolutions.com,2005:Incident/68533562021-04-27T09:02:27-05:002021-04-27T09:02:27-05:00Silicon Valley Data Center Outage<p><small>Apr <var data-var='date'>27</var>, <var data-var='time'>09:02</var> CDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Apr <var data-var='date'>27</var>, <var data-var='time'>07:34</var> CDT</small><br><strong>Monitoring</strong> - We have identified an outage at one of our Silicon Valley data centers.</p>tag:status.flexrentalsolutions.com,2005:Incident/68231412021-04-23T09:28:26-05:002021-04-23T09:28:26-05:00Silicon Valley Data Center Outage<p><small>Apr <var data-var='date'>23</var>, <var data-var='time'>09:28</var> CDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Apr <var data-var='date'>23</var>, <var data-var='time'>08:06</var> CDT</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Apr <var data-var='date'>23</var>, <var data-var='time'>07:45</var> CDT</small><br><strong>Investigating</strong> - We are experiencing a partial outage at one of our Silicon Valley data centers.</p>tag:status.flexrentalsolutions.com,2005:Incident/67331412021-04-12T12:45:47-05:002021-04-12T12:45:47-05:00Long Running Server Migrations - North America Eastern Customers<p><small>Apr <var data-var='date'>12</var>, <var data-var='time'>12:45</var> CDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Apr <var data-var='date'>12</var>, <var data-var='time'>07:27</var> CDT</small><br><strong>Identified</strong> - The scheduled server migrations are running long for certain eastern North American customers.</p>